General Agency FAQs
What does a web design agency actually do?
We design, build, and support websites that are visually engaging, easy to use, accessible, secure, and aligned with your business goals.
Do you work with clients outside Manchester?
Yes – while we’re based in Manchester, we work with clients across the UK and Ireland.
What types of clients do you specialise in?
We don’t focus on any one sector, we have vast experience with education providers, charities, SMEs, and public-sector organisations and we’re happy to discuss any and all projects.
Design & UX FAQs
Do you use templates or create custom designs?
All designs are custom and tailored to your brand, users, and objectives.
Will my website work on mobile and tablets?
Yes – all websites are fully responsive and tested across modern devices and browsers.
Do you follow accessibility standards?
Yes. We design and build to WCAG 2.1 AA standards and can audit existing sites.
Development & Tech FAQs
What platforms do you build websites on?
We primarily work with WordPress and Drupal, scaling the platform to the one that best suits your needs.
Can you integrate third-party systems or APIs?
Yes – including CRMs, course-management systems, payment gateways, and analytics tools.
Will I be able to edit the website myself?
Yes. You’ll have full CMS access, training, and documentation.
Can you improve website speed and performance?
Yes – we optimise hosting, caching, assets, and code to improve performance and Core Web Vitals.
Security, GDPR & Compliance FAQs
Is my website secure?
Yes – we implement best-practice security including SSL, firewalls, and hardened hosting.
Can you help with GDPR compliance?
Yes – we advise on cookie consent, forms, data handling, and privacy policies.
Do you provide ongoing security monitoring?
Yes – through optional maintenance and support plans.
Ccosts, Timescales & Process FAQs
How much does a website cost?
Every project is different, and there is no single “set price” for a website. Costs depend on factors such as scope, functionality, integrations, content, and timescales. Once we’ve had an initial meeting and agreed a clear specification to work from, we’re able to provide accurate and transparent costings tailored to your project.
How long does a website project take?
Most projects take 6-12 weeks, depending on scope and client availability.
Do you require a deposit?
Yes – typically 30-50% upfront, with staged payments agreed in advance.
What’s your design and build process?
Discovery – UX & design – development – testing – launch – ongoing maintenance and support – hosting.
Post-launch & Support FAQs
Do you offer hosting?
Yes – we offer managed UK-based hosting, or we can work with your existing provider.
What happens after the website launches?
We provide post-launch support, monitoring, and optional maintenance packages.
Can you make updates after launch?
Yes – either via support plans or ad-hoc requests.
Do you provide training?
Yes – tailored CMS training for your team.
Commercial & Legal FAQs (Trust-builders)
Who owns the website and code?
You own your content; bespoke code is licensed for your use (details provided in our contract).
Do you have insurance?
Yes – including professional indemnity and public liability cover.